Terms of service

Last Updated: 18th November 2025.

Welcome to Tell Me Something. These Terms of Service (“Terms”) apply to your use of our website https://tellmesomething.co, our online store hosted by Shopify Inc., and any related platforms, social media, or services operated by SAFULTA RETAIL LTD (“Tell Me Something,” “we,” “us,” or “our”).

By accessing or using our site, purchasing our products, or interacting with our services, you agree to be bound by these Terms. Please read them carefully.

1. Acceptance of Terms

By checking the box to accept these Terms of Service, completing an order, creating an account, subscribing to services, or otherwise using our site, you confirm that you have read, understood, and agreed to these Terms and to any additional terms or policies linked on our website.

We may update these Terms from time to time by posting a revised version on our site. Your continued use of the site following such changes constitutes your acceptance of the updated Terms. If you do not agree, you must stop using the site and our services.

2. Eligibility

You must be 18 years or older to purchase or use our products. By using our site, you represent that you meet this requirement.

3. Privacy

Your use of our site is also governed by our [Privacy Policy] (link). Please review it to understand how we collect, use, and protect your personal information.

4. Communications

By providing your contact details, you consent to receive electronic communications from us (emails, texts, or messages). You may opt out of marketing communications at any time.

5. User Content

If you post reviews, comments, photos, or other content (“User Content”) on our site or socials:

  • You must own the rights or have permission to share the content.

  • You grant us a non-exclusive, royalty-free licence to use, reproduce, and share such content for promotional purposes.

  • You may not post unlawful, offensive, misleading, or infringing content.

  • We reserve the right to remove content at our discretion.

6. Community Guidelines

When engaging with us or other users online, you may not:

  • Post hate speech, harassment, bullying, or threats.

  • Share explicit, illegal, or misleading content.

  • Impersonate another person.

  • Violate intellectual property rights.

  • Spread malware, spam, or attempt unauthorised access.

We may suspend or block accounts that breach these rules.

7. Mental Health Disclaimer

Tell Me Something is a card game designed to spark conversations. It is not therapy or professional advice.

  • We are not mental health professionals.

  • The game is for entertainment and connection only.

  • If you need help, please seek support from a qualified professional or crisis service.

8. Intellectual Property

  • All designs, card content, artwork, trademarks, and branding are the exclusive property of SAFULTA RETAIL LTD.

  • You may not copy, reproduce, or use our intellectual property for commercial purposes without written permission.

  • You are welcome to share prompts or images for personal, non-commercial purposes (e.g., social media posts with attribution).

9. Copyright Complaints

If you believe that content on our site infringes your copyright, please contact us at info@tellmesomething.co with details of the alleged infringement. We will review and, if appropriate, remove the content.

10. Product Information

We aim to describe and depict our products accurately, but we do not guarantee colours, sizing, or descriptions are error-free.

  • Prices are listed in GBP (ÂŁ) and include applicable taxes (we are not currently VAT registered).

  • We may correct errors, change prices, or refuse orders if necessary.

11. Payments

  • You agree to provide accurate billing information.

  • Payment is due at checkout, processed securely via Shopify.

12. Shipping & Risk of Loss

  • Shipping destinations, times, and costs are displayed at checkout.

  • Risk of loss passes to you once goods are delivered to the carrier.

13. Returns & Refunds

Our separate [Returns & Refunds Policy] (link) explains your right to cancel and return orders under UK law, and how we handle exchanges, faulty products, and refunds.

14. Promotions

From time to time, we may offer discount codes, giveaways, or other promotions. These are subject to their own rules, which may override parts of these Terms.

15. Accessibility

We want our website and content to be accessible. If you have difficulty using our site, please contact us at info@tellmesomething.co and we will do our best to assist.

16. Limitation of Liability

Nothing in these Terms excludes or limits liability for death, personal injury caused by negligence, or fraud.

To the fullest extent permitted by law, we are not liable for:

  • Any indirect, incidental, or consequential damages (e.g. loss of profits, data, or goodwill).

  • Any reliance on the game as advice or guidance.

  • Delays, errors, or interruptions outside our control.

Your maximum remedy is a refund of the product price paid.

17. Indemnification

You agree to indemnify and hold harmless SAFULTA RETAIL LTD, its officers, employees, and partners from any claims, damages, or expenses arising from your breach of these Terms or misuse of our site/products.

18. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of England and Wales.

19. Severability & Waiver

If any part of these Terms is held invalid, the remaining provisions remain in effect. Failure to enforce a right does not waive it.

20. Entire Agreement

These Terms, together with our Privacy Policy and Returns & Refunds Policy, form the entire agreement between you and us.

21. Contact Information

If you have questions about these Terms, please contact us:

SAFULTA RETAIL LTD

Flat 9, 33 Hayes Drive

Reading, Berkshire

RG7 1GB

United Kingdom

Email: suraj@tellmesomething.co